Qoncert's Bedrock Monitoring and Response System

Qoncert is pleased to offer a variety of Day 2 Support Services to our clients that represent our commitment to excellence and simplicity. Excellence through our suite of customized services, which make decision making a simple process. This service provides the elements necessary to offload management and monitoring from your in house IT department, freeing them to focus on the tasks related to your core business. Our managed service offers a comprehensive bundle of services including Monitoring & Alerting, Network Design, Trouble Isolation as well as Repair & Change Management. The goal of these services is to lower your cost of managing your network while maximizing the availability and security of your business applications and information.

Qoncert's Bedrock Monitoring and Response System Features:

• Customized Network Map with intuitive dashboard views

• 24x7x365 Network Monitoring

• Up / Down Status for each monitored WAN and LAN interface

• Immediate alerting based on preconfigured events / thresholds o Operating system monitoring and bug tracking o Backup of configurations o Change management

The information captured during the monitoring of your managed devices is collected by our “Bedrock” Monitoring and Response System. Bedrock is the primary platform utilized for our Managed service. It not only conducts the monitoring polls, and collects and stores the polled information but it also provides our customers a robust reporting interface via a secure web-based portal.

Bedrock Features:

• Performance Monitoring provided per device to include CPU Utilization, Memory Utilization, Response Time, Packet Loss

• Top 10 Performance Reports: Outlines the Top 10 sites, devices or interface across a range of performance statistics (CPU utilization, Traffic, Response Time, Packet Loss, etc.)

• Report Generator: Point-and-click interface that arms customers with the flexibility to report on virtually any performance statistic (e.g. Response Time, Utilization, etc.) at any level (e.g. Node, Device, etc.) over any time period.

• Automated Alert Notification: If any managed device, port or interface is not available an alert will be automatically generated. Additionally, if predefined performance thresholds are violated (i.e. CPU utilization exceeds 90% for two consecutive polling sessions) an alert will be automatically generated.

• Event Tracking: Network behavior is not just about up/down, there are events occurring all the time and Bedrock records them all presenting them in an easy to monitor format.

• Configuration Management & Change: Our service provides an off site backup of all the devices we monitor.

The Qoncert’s Bedrock monitoring platform utilizes the latest most secure versions of the Simple Network Management Protocol (SNMP) to continually poll all devices to determine if they are available and operating within pre- defined performance thresholds. Device reporting and real-time dashboard information is accessible to our Managed service customers via a secure web portal. Additionally, if during polling a device is unavailable or has crossed a performance threshold, Bedrock will generate an automated notification to the customer’s designated contact. Qoncert believes this service is a product any customer can benefit from, it provides real value and allows your staff to focus on the core business allowing our staff to support them!

Bedrock is much more than just monitoring and alerts, when coupled with Qoncert's Pre-paid hours or Guaranteed Services Contract, alerts will automatically generate Qoncert Help Desk Tickets where a Qoncert engineer will promptly (depending on your SLA) resolve the problem requiring no work for your IT staff.

Click Here for Bedrock Pricing

Qoncert's Pre-Paid Hour Plan

Qoncert's Pre-Paid Hour Plan allows organizations to purchase hours of support at a discounted rate while also ensuring a timely response to reported issues.  In addition, all Pre-Paid hour customers can enter trouble tickets directly through our Support portal based on the award winning Parature Help Desk system.  The Qoncert Support System will also support trouble tickets via email.

Features of Qoncert's Pre-Paid Hour Plans:

• Ability to enter trouble tickets via Qoncert's Support Number, Web Page, or email

• Hours can be banked for up to 12 months

• Multiple levels of service depending on your organizations needs

• Automatic responses to Bedrock Alerts if your organization subscribes to the Bedrock Monitoring product

Click Here for the Pre-Paid Hour Pricing and Service Level Agreement Options

Qoncert's Guaranteed Support

For customers that must have a response within minutes and a resolution quickly, Qoncert offers the "Guaranteed" Support option which allows users to receive an immediate response guaranteed!  These contracts require a minimum commitment of one year and include either 8 or 16 hours or engineering per month.

Features of Qoncert's Guaranteed Support:

• Immediate response to issues

• Ability to enter trouble tickets via Qoncert's Support Number, Web Page, or email

• Small monthly payments

• Multiple levels of service depending on your organizations needs

• Automatic responses to Bedrock Alerts if your organization subscribes to the Bedrock Monitoring product

Click Here for the Guaranteed Pricing and Support Service Level Agreement Options